Appointment chatbots: build a journey without dead ends
Design a mobile appointment booking chatbot with no dead ends: vague or specific requests, time slots, confirmation, human handover and testing.
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Design a mobile appointment booking chatbot with no dead ends: vague or specific requests, time slots, confirmation, human handover and testing.
After booking, everything is at stake: requester identity, event ID, duration and time-zone changes, notifications, and cancellation. A design guide for rescheduling and cancelling without duplicates or misunderstandings.
An AI appointment agent should not book every request: it first decides which slot, duration and location match the reason for the meeting, using a minimum of data.